Watermark Insights implemented Quadient’s AR cloud-based solution to improve cash forecasting, automate manual AR processes, and enhance customer communication. The integration allowed the company to reduce aging invoices, improve collections, and mitigate cash flow risks. Automation helped reduce manual tasks, improve customer satisfaction, and optimize collections. As a result, Watermark decreased 90+ day overdue invoices, minimized payment delays, and increased collections despite challenges from Covid-19. The company plans to expand its use of Quadient AR for further automation, including ACH and credit card payments.

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