Case Study

Watermark Retirement Communities Achieves Best-in-Class Source-to-Pay Functionality

Watermark Retirement Communities Achieves Best-in-Class Source-to-Pay Functionality

THE BUSINESS Watermark Retirement Communities is one of the nation’s premier senior living companies. Based in Tucson, AZ, Watermark manages 65 communities in 21 states, including CCRCs, standalone independent living, assisted living, and memory care communities, in addition to Medicare-certified rehabilitation and skilled nursing neighborhoods. For over 30 years, Watermark has led the way in the development of transformative programs that support residents’ physical and intellectual health as well as their emotional and spiritual well-being. As the communities they served continued to grow, Watermark realized that some of their Source-to-Pay processes were inefficient, leading to a lack of visibility into overall operations. These processes spanned almost all aspects of

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