Kerv Experience partnered with Walsall Council and Genesys to transform its Customer Experience Centre through digital and AI-powered solutions. Kerv helped improve agility, data management, communication, and knowledge sharing, enabling extended service hours and enhanced resident access to information and support. Their collaboration also showcased best practices for customer access across council departments, driving significant improvements in processes and personal development. Kerv’s expertise empowered Walsall Council to deliver a more people-centric, efficient, and accessible public service experience.

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