Kerv helped Somerset Council unify five separate authorities into a single cloud-based solution, creating an efficient digital front door for public services. By replacing complex IVR menus with nine digital assistants, Kerv significantly reduced abandonment rates and accelerated customer navigation by 47%. Their solution lowered wait times, improved customer satisfaction scores beyond targets, and delivered cost and time savings. Kerv’s expertise empowered Somerset Council to streamline service delivery and enhance frontline team effectiveness across the newly consolidated unitary authority.

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