A Leading SaaS-based Company Delivers 75% More Answers With Its Community Walking Down the Relevance Road & Acing Self-Service CASE STUD Y | SAP SUCESS FA CT ORS ® CASE STUD Y ®01 KE Y T AK EA W A YS Powerful content, barebones search - the organization wanted to weed out obsolete results for a better UX Integrate all repositories and enable control over search to provide relevant results Engagement spiked as searches without results dropped by 75% & cross-channel content garnered over 60% clicks PROBLEM APPROACH RESULT CASE STUD Y 01 “After a lot of contemplation, we picked SearchUnify as our enterprise search companion. It comes with Deep Analytics which empower us to monitor search trends in real-time and quantify search success with concrete metrics.” - Director, Customer Em

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