CASE STUDY 20% increase in the number of searches per month 25% increase in site visits per month Vlocity is a San Francisco-based cloud and mobile software provider that empowers companies to deliver a unified and industry-specific customer experience. As one of the fastest growing companies on the Salesforce AppExchange, Vlocity enables organizations to achieve greater sales and service agility. THE CUSTOMER Vlocity owed its success to knowledge sharing and the expeditious support provided by their customer community and service agents. However, given the rapid expansion, it became a herculean task to continue to deliver the same level of service. Moreover, with their customer community on Salesforce and documentation in MadCap Flare, they were having a difficult time unify

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