1 www.vlocity.com | © 2015 Vlocity, Inc. ·  All rights reserved Vlocity Communications @ Sky Italia COMMUNICATIONS CASE STUDY The Challenge Sky Italia recognizes that its customers are looking to interact with the company in new ways, including self-service over the web and engaging with the contact center across a variety of channels, including social. Yet Sky Italia’s legacy Siebel CRM system is not providing the flexibility needed

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