CALABRIO ONE CASE STUDY Vitas Healthcare Utilizes Calabrio for a Smooth T echnology Refresh Introduction This case study of VITAS Healthcare Corporation is based on a February 2016 survey of Calabrio ONE customers by T echValidate, a 3rd-party research service. “I could list a lot of benefits we’ve realized with Calabrio, but the most important one is the transparency it gives our staff for understanding their performance as well as the overall impact it brings to the team, business, and company mission.” “ Challenges The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE: T op drivers for purchasing Calabrio: Wanted contact center growth Needed to automate Are standardizing across locations Needed an upgrade or technology refresh Evaluated the

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