VirtuRad selected Giva eCustomerSer- viceTM and Giva eKnowledgeManagerTM to streamline communication between its Field Service Engineers and its headquar- ters call center. The Giva Service Manage- ment SuiteTM provided VirtuRad with: Increased integration between customers and field engineers throughout the country Increased service responsiveness and increased customer satisfaction Real-time reports, trend analysis, and business analytics to monitor customer satisfaction and other key metrics to accelerate corrective action when necessary Easy customization without program- ming or implementation consultants High responsiveness with BlackBerry ® integration Reduced customer support costs High level of commitment, responsiveness, and attention Virt

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