Customers of Hunter Engineering contact their sales or service representative directly when they need to place an order or request service. Hunter Engineering needed a way to automatically route callers to the proper sales or service representative based on the ZIP of the caller. They also wanted to centralize their telephone messages with the ability to forward messages to other reps and do group messaging to all reps. It was critical that reps be notified of new messages quickly to provide excellent customer service. It was also important that large numbers of callers be handled simultaneously. Diamond Voice Messaging provided a Virtual Office telephone service with dedicated phone numbers in both Dallas and Houston.

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