Live operators manually processed requests for Verification of Employment from callers. Payment was collected and a report was printed then faxed or mailed. Group One Services desired to automate the entire process with the use of Interactive Voice Response (IVR) and Web-based delivery. Diamond Voice Messaging provided a combined data management and delivery solution. Hosted Interactive Voice Response (IVR) systems for telephone access and a web site for Internet access allows verification requests to be fulfilled automatically 24/7.

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