Virtual Agents Activate Thousands of Non-Emergency Rides The Intelligent Cloud Contact Center Alivi Case Study Company Profile Alivi provides solutions for healthcare organizations to facilitate the delivery of healthcare benefits to members, including non-emergency medical transportation, healthcare administration, and advisory services. Industry Healthcare Website www.alivi.com Challenges • Inability to keep up with number of inquiries • Wanted to provide self-service options to support customer needs • Inability to service members through a multi-channel approach Solutions • Agent Desktop Plus • Digital Engagement – Chat • Digital Engagement – Email • Digital Engagement – SMS • Intelligent Virtual Agent • Supervisor Plus License • Technical Account Manager Benefi

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