Virginia DMV Uses Simulation to Reduce Customer Wait Times
Virginia DMV Uses Simulation to Reduce Customer Wait Times
3 Pageswww.SIMUL8.com/case-studies Virginia DMV Uses Simulation to Reduce Customer Wait Times The Virginia Department of Motor Vehicles utilized SIMUL8 to identify a more efficient staffing model, capable of reducing average customer waiting times to 20 minutes or less across all 74 customer service centers. The Virginia Department of Motor Vehicles (DMV) serves over 4.5 million customers per year across 74 customer service centers, with an aver
