The Virginia DMV, in collaboration with Emovis and AWS, swiftly implemented the Mileage Choice Program, enrolling over 10,000 participants within 6 months. Facing revenue challenges due to declining fuel-tax income, they utilized Amazon Connect for seamless customer support. This solution not only met deadlines but also surpassed enrollment expectations, enhancing staff productivity. By leveraging Amazon Connect, Emovis efficiently managed customer interactions, allowing the Virginia DMV to focus on core operations while addressing revenue challenges. Ongoing enrollment and scalability aim to sustainably support transportation infrastructure funding while ensuring customer satisfaction through continued support and feedback mechanisms.

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