Verafin Case study © CustomerGauge / Directness 2013 4/2013 Case Study: Verafin SaaS provider Verafin conducted its first Net Promoter® survey in 2010 with a simple “DIY” method. By 2011, it was ready to implement a robust software solution. After working with other platforms, the organisation partnered with CustomerGauge and is now utilising the CustomerGauge Salesforce.com® API integration and reporting features to drive its cust

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