Nice helped Vera Bradley modernize its customer service by transitioning to CXone, enabling a digital-first omnichannel strategy. This shift allowed the retailer to expand and deepen customer engagement by offering a wider range of contact options aligned with evolving consumer preferences. Nice’s platform improved service delivery across multiple channels, supporting Vera Bradley’s efforts to meet changing expectations and enhance overall customer experience while modernizing its operations from legacy systems to a more agile, technology-driven model.

Join for free to read