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CXone Mpower Omnichannel Routing

CXone Mpower Omnichannel Routing

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NiCE’s CXone Mpower Omnichannel Routing helps businesses deliver seamless, digital-first customer experiences by quickly connecting customers to the right agents across over 30 channels, including voice and digital. It enables flexible deployment of agents anytime, anywhere, and allows rapid addition of channels and flow changes within hours. With skills-based routing and a universal queue, NiCE ensures efficient, personalized customer engagement that meets evolving expectations, improving satisfaction and operational agility across all communication touchpoints.

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