Vendor Management Strategy to New Customer Acquisition: Increasing Sales & Reducing Costs
Vendor Management Strategy to New Customer Acquisition: Increasing Sales & Reducing Costs
2 PagesClient Profile The client is one of the largest and most successful domain registrar and web hosting companies worldwide. The client offers an extensive portfolio of IT solutions to small and medium enterprises. Increasing Sales & REDUCING COSTS The client was looking to quickly double their outbound sales channel for new customer acquisitions in the US. With a current total capacity of 110 agents distributed among 15 vendors, sales performance was mixed. Only 5 centers were performing at an acceptable level and there was little success in the transfer of best practices from vendor to vendor. The client needed a proven and reliable methodology to identify, select, and ramp-up successful call centers in the US to ensure channel success. 8601 Ranch Road 2222 Bldg. 1, Suite 100 A
