Vax is the UK’ s number one floor care brand; offering products ranging from pressure washers for the toughest garden patio, to some of the lightest vacuum cleaners the world has to offer. Although the company is best known for its orange tub (the world’ s first multi- functional cleaner, developed in the early 1970s) Vax is constantly innovating and introducing new products, focusing on the needs and wants of its customers. Vax’ s customer metrics surge with NewVoiceMedia’ s NewVoiceMedia Customer experience is a top priority for Vax. True to its innovative products, Vax uses the latest in cloud technology from NewVoiceMedia and Salesforce to achieve amazing results in its new customer contact center: § First contact resolution has risen from 78% to an industry leading 87% § Effic

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