CUSTOMER SUCCESS: HOMEBELL Homebell uses NewVoiceMedia’ s cloud technology to go global and double its contact center agents’ efficiency in less than six months. The results - Global improvement The challenge - Improving customer experience in a period of rapid global growth Homebell is an ambitious start-up with a vision to become the most recognized global brand for home improvement projects. Based in Germany, but with operations in a further 11 countries including the USA, its services ensure reliable quality work and fair pricing for the homeowner. Homebell acts as an intermediary between craftsmen and those wanting home improvements, building trust and making the relationship easier for both parties. Additionally, Homebell’ s brilliant algorithm gives homeowners a fixed pr

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