SHOOTING UP THE RANKINGS SponsoredLinX optimizes its contact center with NewVoiceMedia’ s technology. SponsoredLinX is a fast growing Search Marketing Agency helping over 2,500 clients achieve online success by increasing website traffic, improving lead conversion rates and aiding customer retention. With offices in 5 cities across Australia, a new operation in New Zealand and plans to open another office in the US, SponsoredLinX is fast becoming a global player. Seeking to stand out in a highly competitive market, SponsoredLinX sought to transform its contact center to provide its customers with a unique experience. This was no easy task under their legacy on-premise PBX system. § SponsoredLinX’ s old system did not integrate with Salesforce sufficiently which wasted agents and

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