SCOOPING EXCELLENCE AWARD. Vaillant Group’ s UK Contact Center with the help of NewVoiceMedia Vaillant has been providing efficient, innovative and environmentally friendly heating and hot water systems for over 140 years. The company prides itself on ‘thinking ahead’ and aims to provide the best practical solution for each customer according to their specific needs – from traditional oil and gas boilers to the latest advances in renewable technologies. When Vaillant wanted to upgrade their customer service infrastructure they were looking for something that reflected their core ideals – something that would use the latest technology to provide super-efficient call handling and deliver great customer care. This is where NewVoiceMedia came in. Listed in Superbrands Top 100, the

Join for free to read