Case Study

Vanquis Bank

Vanquis Bank

Pages 1 Pages

The Client Vanquis Bank is part of Provident Financial, a leading UK financial provider. Vanquis Bank operate a 500 seat UK based contact centre. As a responsible lender, Vanquis Bank seek to provide their customers with a credit limit that reflects their needs and availability to manage their account. Effectively a company's first line of contact with the customer, Vanquis employees have the power to either reinforce or break the brand'

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