Case Study ON THE NICE SOLUTION ABOUT MATTRESS FIRM Mattress Firm strives to occupy a unique niche by offering a large selection of quality, name-brand bedding products at competitive prices. Their success is paying off as the company is the leading specialty bedding retailer in the U.S. with more than 3,500 stores across 50 states. Headquartered in Houston, Texas, Mattress Firm has two contact centers staffed by 67 agents who take inbound calls on topics ranging from filing war - ranty claims to requesting product information. CUSTOMER PROFILE Based in Houston, Texas, Mattress Firm is the leading specialty bedding retailer in the U.S. WEBSITE www.mattressfirm.com NICE CXone SOLUTIONS y CXone Omnichannel Routing y CXone Workforce Management y CXone Reporting y CXone Quality Ma

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