Utilizing IT in care delivery A leading university hospital in Europe, recognized for its use of IT within care delivery, needed help to clearly define their digital strategy and re-align the whole organization towards the same goals. The hospital viewed digitalization as an important enabler of their vision and had several digitalization initiatives related to the usage of IT within care delivery ongoing at various levels within the organization. However, the hospital did not have a clearly defined strategy and as a result limited control over digitalization efforts, and it was not clear that investments made in IT were in line with the vision. The hospital was, like many other organizations today, evidently in an exploratory stage of digitalization and asked Arthur D. Little to support i

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