Utilizing Employee Knowledge Management to Improve Training Procedures and Enhance Internal Efficiencies EXECUTIVE OVERVIEW Together with Tammy Roeger, Senior Vice President of Retail Banking of Institution for Savings and Wes Barry, Vice President of Retail Banking of Institution for Savings, we share a success story in which Engageware’s Employee Knowledge Management helped improve training procedures and enhance internal efficiencies. The Employee Knowledge Management solution addresses 500 to 1,000 employee questions per day, improving productivity and proficiency in internal operations at the financial institution. Headquartered in Newburyport, Massachusetts, Institution for Savings is one of the oldest mutual banks in the country, with $4.2 billion in assets and 16 lo

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