Using an innovative new service offering called “CSIaaS” an Ivy League University has seen impressive performance improvements in their IT Service Del
Using an innovative new service offering called “CSIaaS” an Ivy League University has seen impressive performance improvements in their IT Service Del
3 PagesITSM Continual Service Improvement (CSI) coaching is currently being provided to an Ivy League university. As of May 2013, the university has successfully completed a number of CSI initiatives, and has activated a focused CSI program following the implementation of ServiceNow. This case study highlights the significant performance improvements that the university has accomplished with the support of the Continual Service Improvement
