USDA – Guaranteed Loan Processing Customer Overview The USDA – Rural Development Guaranteed Loans department provides loan guarantees for mortgage loans made to borrowers in rural areas. Commercial lenders make the mortgage loans and USDA helps borrowers or reimburses lenders if borrowers are not able to meet their loan obligations. Needs: The Guaranteed Loans department needed to automate the processing of loan transactions. USDA processors were manually processing each transaction received from a lender or borrower. Paper documents were manually routed to processors. Processors hand-keyed all data into a local database. Folders were routed for review and approval via hand delivery or through the postal service. Processing of transactions was time-consuming and cumbersome. Solution: QFlow

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