USDA – Correspondence Management
USDA – Correspondence Management
3 PagesUSDA – Correspondence Management Customer Overview The USDA Office of the Executive Secretariat (OES) is responsible for responding to all correspondence addressed to the Secretary of the USDA. Needs: OES needed an enterprise-wide correspondence management system. The system needed to store and manage all related documents and provide ad hoc workflow to manage the process. USDA required the system to be web-based and capable of supporting over 30,000 users in multiple geographic locations. Solution: QFlow implemented a customized correspondence management application. Incoming hard-copy letters are scanned and faxed letters are assembled. The system OCRs each incoming letter and converts it to a PDF file. The letter is processed by a Content Analysis system which compares it with all lette
