The U.S. Department of Veterans Affairs (VA) grappled with the phone channel conundrum: nearly 80% of consumers, including Veterans, prefer it for trusted communication yet block unknown calls, causing missed connections, degraded experiences, surging call volumes/costs, and reduced benefit utilization/care delivery. Needing swift Veteran outreach for timely benefits, the VA implemented TransUnion's software. It rebuilt phone channel trust by enhancing caller recognition, boosting successful connections, cutting costs, and improving overall benefit access and care efficiency.

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