A US-based Fortune 500 insurer partnered with Newgen and Infosys to digitize and upload half a million documents, improving efficiency and document retrieval. The insurer, a leading property and casualty insurance company, faced challenges like prolonged claims handling, dependency on paper, and high real estate costs. Newgen implemented an ECM platform to digitize records, streamline workflows, and enhance collaboration. This led to a 25-30% reduction in real estate costs, 75% reduction in paper usage, improved security, and increased workforce flexibility, ultimately transforming their processes and boosting productivity.

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