Fortune 500 Insurer Automates Complaints Management and Field Inspection Processes About the Client The Fortune 500 life insurance company offers a wide range of insurance products. In 2020, it paid more than $6 billion in life insurance and annuity benefits. Challenges Faced by the Organization Time- consuming process of sending and receiving emails manually Manual process of consolidating and merging audit findings in Excel and corresponding forms Legacy IT system with lack of flexibility, scalability, and accessibility Inefficient and error-prone process of sorting out customer complaints Lack of real-time reportingImplementation of a low code application development platform FINRA-compliant complaint processing and reporting Template-based identifica

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