A Large US-based Annuities Implements Digital Policy Servicing with Newgen in collaboration with Infosys About the Client Established in 2018, the US-based holding company owns and manages legacy variable annuity business acquired from other entities. Intelligent automation of more than 100 business processes and functions, with seamless migration of 40 TB content from its legacy system Challenges Faced by the Client Management of service requests in high volumes, causing increased turnaround times (TAT) 1 Absence of multiple channels for customers and agents/producers to initiate requests and receive updates in real time 2 Difficulty migrating content from the legacy content manager system, thereby increasing the total cost of ownership 3 Linear increase in co

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