TM Carbonite in Action: U.S.-BASED CUSTOMER CARE TEAM SAVES THE DAY Judie DePerry is a retiree from California who uses Carbonite to back up the home computer she shares with her husband. One day she received an automated email from Carbonite which told her that, due to a minor problem with the computer, her files were temporarily not being backed up. Anxious to find a solution to the issue, Judie decided to call the Carbonite Customer Care team. With Judie’s permission, the Customer Care Team representative remotely took control of her computer and fixed the problem. He also took some time to speak with Judie about her backup preferences and make sure that all of her important files and family photos were being backed up properly. The entire process was fast and painless. So

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