Upstate Vet How Upstate Vet Used theEMPLOYEEapp for Communication During a MergerThe Situation In 2017, Upstate Vet (UVS) recognized holes in their communication strategy. One department fielded all questions and outreach from employees via email, bogging them down. They had no way to alert employees of situations like major equipment (such as the MRI machine) being down and unable to be used. And their Intranet contained information they needed, like policies and procedures, but it was not used by their employees due to it’s inaccessibility. Beyond these obstacles to clear communication, the team wanted to improve culture, morale, and a fun team atmosphere. In part, this was because they were preparing for a merger in the next 6 months and knew they would need a way to bring two co

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