CASE STUDY Upgrade to BMC Remedy ITSM 9.0, MyIT 3.0 at Abu Dhabi’s Large BankClient Overview The client is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services. The client represents 57 different countries and speaks a multitude of languages and dialects. • Multiple point tools were being used by the service provider to cater various modules of IT Service Management. • Very limited self-service for end users • Absence of a single dashboard to view business metrics. • Non-standard reports

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