CASE STUDY Implementation of BMC Remedy and Digital Workplace for Large Telecommunication Company in AfricaTo overcome such situation, client received the solution BMC Remedy ITSM by VyomLabs to automate whole process and increase the business efficiency with less manual efforts and enabled the notification to end customer over mobile & email as well as support staff of client to expedite the complete process and end customer satisfaction. If any interruption in this service, those end customer business gets affected. Alignment new ITIL Process practice along with their existing e-TOM process. BMC Remedy suite + BMC Digital workplace  Existing e-TOM process offers limited features as against increasing customer expectations.  Existing legacy system was lacking in features like auto assi

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