UoW’s Library Provides Smooth Communication on their Website
UoW’s Library Provides Smooth Communication on their Website
6 PagesUNIVERSITY OF WINDSOR UoW’s Library Provides Smooth Communication On Their Website Challenge: Meeting customer needs by providing online help. Solution: Using LiveChat on their website to offer online help. Results: Smooth communication, 96% customer satisfaction. When a university’s library adds a communication channel on their website such as LiveChat, they get tons of happy visitors as a result. Where does that magic happen? In the Paul Martin Law Library, at the University of Windsor. Let me bring you closer to their story.The University of Windsor is a comprehensive, student–focused university, with more than 15,000 students enrolled in a broad range of undergraduate and graduate programs. The University is located in Ontario, Canada. The Law Library allows users to discover and find
