University triage chatbot in 2 weeks Education institution suffers from short-term influx A UK-based university came to us with a problem. At a particular time of the year, thousands of prospective students contact them at once to see if they meet the baseline of the course they want to study. Called Clearing, this 2-3 day period sees thousands of youngsters contacting universities. Universities recruit hundreds of temporary staff members to answer phones and deal with the influx of enquiries, often following scripts and standardised conversations. Expensive humans doing repetitive, mundane work? Ohhhh, sounds perfect for the ubisend geeks. Too risky for the big day Clearing is a critical time for universities. For some, it can be ~30% of the total annual admissions. Implementing new,

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