BMGI had the privilege of analyzing a triage system for a major hospital network in Boston. The triage problems and inefficiencies were compromising the quality of patient care and the hospital’s ability to run itself efficiently and cost-effectively. The Theory of Inventive Problem Solving (or TRIZ) TRIZ is a Russian acronym that, translated, means “theory of inventive problem solving.” The roots of TRIZ go back to the mid-1940s, when Rus

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