The Challenge The University of Pennsylvania Health System (UPHS) is a world-renowned academic medical center and consistently advances medical science through research. When its inancial processes needed to be enhanced, UPHS implemented Chrome River to uncover valuable insights and increase automation. UPHS initially implemented Chrome River EXPENSE with great success. Then it began looking for an INVOICE automation solution that would allow end users to create and submit invoices electronically, enforce compliance to business rules, and automatically route for required data entry and approvals prior to routing the invoice to accounts payable (AP). More times than not, AP would receive invoices that were missing required ields of data and that had not been approved. This caused A

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