CASE STUDY Web site: http://www.deskalerts.com E-mail: sales@deskalerts.com ORGANIZATION: Université-catholique-de-Louvain:-UCL http:NNwww(uclouvain(beN Belgiumzs-largest-FrenchWspeaking- university( INDUSTRY: Education CHALLENGE: The-university-needed-a-dedicated channel-to-deliver-important-messages from-central-services-like-IT-to-the whole-organization(-The-homemade solution-was-introducedR-but-it-did-lack- some-essential-features( SOLUTION: DeskAlerts-software-succeeded-the homemade-solution-and-provided-the missing-capabilities-of-detailed reportingR-policy-delegation-and-others BENEFITS: Customer-experience-is-enhanced-by- receiving-better-shaped-messages with-a-professional-layout( Reporting-included-in-the-software- helps-us-to-know-better-who received-the-message-or-notR helping-

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