CASE STUDY Web site: http://www.deskalerts.com E-mail: sales@deskalerts.com ORGANIZATION: University of Southampton http://www.southampton.ac.uk/ Southampton is ranked among the top 1% of global universities and a founder member of the prestigious Russell Group. INDUSTRY: Higher Education CHALLENGE: University identified a massive gap in service provision and looked around for products that filled that need. SOLUTION: Before DeskAlerts, University didn't have any relaible way of quickly getting message out to targeted groups of users. BENEFITS: The Statistics module has allowed University to provide reports to the message owners about the penetration of their message. Nick Williams In order to make sure that users don't get "message fatigue" we only use DeskAlerts for "em

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