Universal Group transforms car claims process, doubling productivity but only hiring one additional employee and delighting customers with fast servic
Universal Group transforms car claims process, doubling productivity but only hiring one additional employee and delighting customers with fast servic
2 PagesCopyright © 2021 Bizagi. All rights reserved. hello@bizagi.com bizagi.com CASE STUDY 45% increase in revenue Doubled workload but only hired one new employee 30% reduction in part returns Customer: Universal Group Industry: Financial Services Location: Dominican Republic Objectives Universal Group transforms car claims process, doubling productivity but only hiring one additional employee and delighting customers with fast service Universal Group, the leading insurer in the Dominican Republic, was looking to improve its vehicle insurance claims process, which had become increasingly complex due to disparate systems, leading to a lack of transparency and a delay in time delivering vehicle repairs to customers. Achievements Using Bizagi and digital process automation, they ha
