APRIL 20211 Future of Claims 2021 Report — COVID-19 Accelerates Claims Automation I am excited to introduce our LexisNexis® Risk Solutions 2021 Future of Claims Study. This is our third study on this subject over the last four years. This year’s study is especially cogent as it considers the recent impact of the COVID-19 pandemic on claims automation. You may recall our predictions two years ago from our 2019 Future of Claims Study: Heading to 2025: A Note from the Author Accelerated claims automation adoption. Greater alignment of carrier claims automation practices with consumer desires. Increased virtual claims handling, accompanied by the human touch

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