C ASE STUD Y Uniting a Divided Executive Team Results in #1 Ranking in Employee Satisfaction THE OPPORTUNITY The CEO’s heart was racing so fast he wondered if his leadership team could count the throbs of his jugular. It had seemed like a good idea at the time—to encourage his executives to identify ways he stifled communication, and then leave the room while they picked him apart. But now that he was standing in front of them to hear the r

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