C ASE STUD Y Uniting a Divided Team with Crucial Accountability ™ THE OPPORTUNITY Imagine being a landlord for more than 21,500 people with another 16,000 waiting on your doorstep for housing. That’s life for the leadership team of the Dallas Housing Authority (DHA). The government agency manages the city’s sprawling public housing projects and partnerships, as well as the lengthy list of those waiting to participate. Over the years, shiftin

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