United Airlines leverages Servion to set up a Hosted Virtual Global Contact Center
United Airlines leverages Servion to set up a Hosted Virtual Global Contact Center
2 Pages1 http://servion.com © Servion Global Solutions A global virtual Contact Center was set up & an upgrade of all Cisco Contact Centers. Non-Cisco agents connected through Mobile Agents. Dynamic routing of calls to the right agent /center spread across its owned/outsourced BPO’s globally When United Airlines bought over continental airlines they inherited a host of disperate technologies Agents lacked cross system access and managers strugg
