Union Bank of the Philippines Use Case THE JOURNEY TOWARDS INTELLIGENT AUTOMATION In 2016, the chairman of Union Bank of the Philippines announced, “Digitize or perish. ” Within a few months—with the help of the board of executives—the bank laid out its roadmap to digitization and success, in alignment with the Banking Industry Architecture Network (BIAN) framework. The goal was to create a more customer-centric business model with greater self-service, FS and regulatory compliant. UBP wanted to automate processes across the enterprise: revenue generation, customer experience, cost efficiency, regulatory compliance management, risk management components, and more. Introducing Appian UBP sought cloud-based technology that followed these principles: T+0 (straight-through), 24/7

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