Use Case for Financial Services & Insurance: Payments Processing Improving the client experience through modern payment processing CUSTOMER PROFILE • T op 10 global financial services and insurance company • Operations in more than 20 countries • 25,000 employees • Servicing 29 million customers CHALLENGE The company, one of the world’s leading providers of life insurance, pensions and asset management, aspires to be a trusted partner for their clients by helping them achieve a lifetime of financial security. T o do this, they need to leverage digital technologies that streamline internal operations and enhance the customer experience. Within the company’s lending business, the manual processing of payments was not aligned with this vision. It was inefficient, needlessly co

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